Important information

We look forward to welcoming you to the JUFA Hotels.

Our colleagues in the JUFA Booking Center are available for questions about your booking from Monday to Friday from 8am to 8pm and on Saturday from 9am to 6pm.

Hotline: +43 (0)5 / 7083-800
Email: [email protected]

Current cancellation conditions

Flexibility for your booking

Summary of cancellation conditions

  • Up to 14 days before arrival: Cancellation free of charge
  • 14 days up to 7 days before arrival: Payment of 50% of total amount
  • 7 days up to 1 day before arrival: Payment of 70% of total amount
  • Cancellation on the day of arrival: Payment of 100% of total amount

These cancellation conditions only apply to JUFA direct bookings (by telephone, e-mail or JUFA online booking), for new bookings and existing bookings. Not valid for NON-Flex bookings and bookings at JUFA City Hotels.

JUFA City-Hotels

  • until 24h before arrival: free cancellation (exception: NON-Flex Rate)

JUFA Hotels - FAQ

Find answers to your questions

Answers to frequently asked questions: The FAQs will provide answers to nearly every possible question you may have regarding your imminent stay.

Questions and answers regarding the topics "Bookings & Rebookings".

How do I book?
  • Simply, uncomplicated and 24hrs a day with our booking tool on the website
  • Via our central booking office, the Booking Centre, at +43 (0)5 / 7083-800 or [email protected]
  • At the respective JUFA hotel under the appropriate extension number or e-mail address
How far in advance should I book?

Basically, you can book 1 year in advance, although during the main school holiday periods our regular guests have the possibility of a booking privilege for the same period of stay in the subsequent year. Should you wish to book more than 1 year in advance, we will, of course, be pleased to accept your booking.

How do I confirm my booking?

To secure your booking, please return the signed reservation offer to the booked JUFA Hotel (by email or fax). Please effect the deposit payment within the required date. The remaining amount can be settled on-site, at the latest.

Do I need a youth hostel ID?

No, you do not need a youth hostel ID. In our JUFA Hotels, all guests can stay overnight without a membership.

The weather forecast for my holiday is bad. Can I cancel?

If you have contracted the travel protection package, in the event of unexpected bad weather, you can change your holiday booking on the same dates to a different JUFA Hotel for a very reasonable price. The applicable price shall be that of the JUFA hotel, at which you will subsequently stay overnight. A rebooking is subject to availability. One-off rebooking fee € 25,-

Questions and answers regarding the topics "Down-payment and Payment".

Which down-payment rules do I have to observe?

The down-payment amount for your holiday amounts to 33% of the total amount. Please refer to your booking confirmation for the exact amount and deadline for the down-payment.

In the case of an online booking, the credit card data on your MasterCard or VISA Card is stored as a security precaution and your account is only debited in the event of a cancellation charge. If you indicated “instant transfer” as the payment form, the specified amount is immediately debited from your account.

How can I check whether the deposit has been received?

As soon as the down-payment amount is received by us, you will receive a confirmation from us for the down-payment amount via email. Should you not have informed an email address, we kindly request you to contact the booked JUFA hotel.

Questions and answers regarding "Arrival, Departure & Thereafter".


Where can I find a description for the arrival?

You will find a description for the arrival in the supplement of your reservation documents. You can also find exact information on our home page, on the page of the desired accommodation, under the item “Location & Arrival”.

How can I reach the accommodation by way of public transport?

Almost all of our JUFA Hotels are accessible by public transport. You can find more detailed information on the desired page under the item “Location & Arrival”, or the front desk team of the booked JUFA-Hotel will provide you with more accurate information.


Can I depart later?

Subject to a surcharge of EUR 7,- (Malbun & Savognin CHF 50,-) and the corresponding availability, a late check-out until 13:00 can be granted. Please inform the reception desk on the day before the departure.

After yor trip

Questions and answers regarding the topics "Facilities & Rooms".

Which facilities can I expect in my room?

The high quality and well-furnished double and family rooms, as well as the apartments are all equipped with parquet floor, shower, WC, TV (with satellite and international programs), safe, hair dryer and mostly Wi-Fi. “You can only sleep well, where you also really feel well” – our beds and wooden furniture are hand-produced in the integration workshop of our partner Team Styria.

A table with seating invites you to spend some quality time. The bathroom contains a shower, toilet, hair-dryer, towels, soap and shower gel. The towels and bed linen are replaced by our cleaning staff on request.

Does the room have a mini-bar?

There are specifically designed rooms for our business travellers with mini-bar in our city hotels in Vienna and Graz . At all other JUFA hotels, although they do not offer mini-bars in the rooms, drinks and small snacks, available in our cafes, can be taken into the room.

I plan a birthday, business or family celebration. Can I celebrate at JUFA?

You´re very welcome. The JUFA Hotels offer the perfect conditions for your party. Our experienced employees would be happy to assist you with the individual planning.

Please contact the desired JUFA hotel by phone or by email and inform your date and room details. You will then receive a written offer.

Is child care available on site?

No, we do not provide child care on site, but on request, the reception can arrange a baby-sitter. There is a wide range of indoor & outdoor adventure game areas for our small guests. Supervised children’s programs are available in the summer holidays at some locations.

Questions and answers regarding the topic "catering".

Which are the JUFA-breakfast times?

Our breakfast is served as a buffet at the following times:
– Saturday, Sunday & legal holiday from 7:00 to 11:00 am *
– remaining days from 7:00 to 10:30 am

* JUFA Hotel Annaberg: During the winter season only until 10 am

What does breakfast consist of?

At the buffet, homemade jams, fresh bread and pastries, various cereals, milk, fresh vegetables, various cereals, different sorts of sausage and cheese, butter, a variety of spreads, fruit and much more are served. Our coffee and tea collection from Fair Trade tops up our offer.

Can I have lunch or dinner at JUFA?

We serve our lunch buffet in the time from 12 am until 1 pm and our our buffet dinner in the time from 6 to 7:30 pm. An advance notification is required at the front desk.

Our buffets consist of freshly prepared dishes. You can always between a meat dish and a vegetarian option. A salad buffet and fresh fruit is provided daily, as well as a delicious dessert. Of course, child-friendly food is served with the lunch and dinner buffets.

Are drinks included in half-board or full-board ?

Breakfast buffet includes coffee, tea, cocoa and orange juice in the price. Tap water is always available. Other beverages for lunch and evening meals are billed separately. There is a wide range of soft and alcoholic beverages in the café.

I plan a trip. Is there any possibility of a lunch package?

If you have booked full board, our kitchen staff will be pleased to prepares a packed lunch instead of a table lunch for you. It will contain 1 unit. Fruit, napolitan manner, grain roll, salameti, Bell cheese, cucumber and a 0,5l beverage (mineral water on request).

Please order the lunch package no later than the day before at our reception desk. Guests with bed and breakfast or half board can also book the lunch package.

Can I eat at JUFA despite a food allergy?

Yes. Please inform your incompatibilities at the time of booking. Our trained staff is familiar with the most common allergies. Lactose-free milk and gluten-free bread and pastries is always available on request.

Frau mit Headset und Ipad in den Händen. JUFA Hotels bietet Ihnen einen interessanten, abwechslungsreichen Arbeitsplatz in einem tollen Team in den schönsten Regionen in Österreich, Deutschland, Liechtenstein und Ungarn.
Not found the answer you were looking for?

One of our customer service representatives is available at any time to answer your questions!

JUFA Service Hotline: +43 (0)5 / 70 83-800

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